Q&A

Please settle your bill by 11pm the day before.

You can use it as follows:(If you are only using the hot spring for a day trip and not staying overnight, you will need to use the ticket ve…Continue reading

Please contact us in advance and we will keep your luggage until check-in, excluding valuables, food, and dangerous items.Please be sure to …Continue reading

We do not have curfew.Please rest assured that you can enter and exit at any time.

I am sorry.The front desk is open from check-in until 23:00, so we are unable to assist you.

Some staff can speak English, but we will use translation devices and all staff will do their best to provide the best possible service with…Continue reading

Cakes and flowers can be arranged.Please contact us at least 3 days in advance.

You cannot bring them into the banquet hall or restaurant, but you can bring them into your room.

I am sorry.There are no barrier-free facilities.However, please feel free to ask, as we will do our best to help you.

You can use Yamato's cash-on-delivery courier service.Please contact the front desk.

We will keep your luggage with us not only before check-in but also after check-out.

There is Iyo Bank a 5-minute walk away and a convenience store a 10-minute walk away.